Returns & Exchanges

Fragrance Products

Due to hygiene and safety reasons, we are unable to accept returns or exchanges on any fragrance product that has been opened, used, or unsealed.

If you are unsure which scent is right for you, we recommend trying our Discovery Set before purchasing a full-size bottle.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive an incorrect item, we're here to help.

Please contact us within 48 hours of receiving your order by emailing info@hoqueoud.co.uk.

To help us process your request as quickly as possible, please include:

• Your full name

 

• Your order number

 

• The email address used to place the order

 

• A brief description of the issue

 

• Clear photographs showing the damage or incorrect item

Once we've reviewed your request, we'll work with you to provide a suitable resolution, including a replacement where appropriate.

Important Information

• Please inspect your order as soon as it arrives.

 

• Damage or issues must be reported within 48 hours of delivery.

 

• Claims made after this period may not be accepted.

 

• If we request the item to be returned, it must be sent back in its original packaging with all included accessories and documentation.

Our Commitment

At Hoque Oud, we take great pride in the quality of every fragrance we create. Every order is carefully prepared before dispatch to ensure it reaches you in perfect condition.

Your satisfaction is important to us, and if there is ever an issue with your order, we'll do our best to resolve it fairly and promptly.

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Acceptance of Terms

By purchasing from HOQUE OUD, you agree to these terms and conditions in full.